Shipping & Returns
Shipping Policy
At Feierboun Coffeeroasters, you have the choice between having your order delivered or picking it up yourself free of charge. In-store pickup is available at our roastery in Bascharage or at our boutique in Luxembourg City. We process all orders with the utmost care to guarantee the quality of our products. Within Luxembourg: Deliveries are handled by Post Luxembourg. Orders will be prepared and shipped no later than the following business day, depending on the option selected at checkout. We do not ship on weekends or public holidays.
Shipping fees within Luxembourg depend on the region and the total weight, which are calculated at checkout. Orders over €55 (excluding VAT) qualify for free delivery.
Delivery time within Luxembourg is generally 1 to 3 business days, though we are not responsible for any carrier delays. Delivery time is 3 to 5 business days for neighboring countries. If your order is delayed, please inform us by email at info@feierboun.lu so that we can follow up with the carrier.
International Deliveries: We ship to Germany, Belgium, France, and the Netherlands via Post Luxembourg. Shipping fees are calculated at checkout based on the region and weight. Orders over €110 (excluding VAT) qualify for free delivery. For any other destination or special request, please contact us directly.
Return and Exchange Policy
At Feierboun Coffeeroasters, we are committed to customer satisfaction. We offer exchanges or refunds for products within 30 days of purchase if they present manufacturing defects or non-conformities, provided they are returned in their original packaging. While we strive to offer high-quality products, coffee remains a natural product.
Consequently, variations in taste, shape, and aroma may occur depending on its origin, harvest, or season. These natural nuances are beyond our control and cannot be considered defects.
Furthermore, coffees ordered or purchased with a specific grind size made on demand can neither be returned nor exchanged.
How to request an exchange or a refund?
Please submit your request by registered mail to: SpecialtyCoffee S.à.r.l.-S 34, Boulevard J-F Kennedy L-4930 Bascharage, Luxembourg Email: info@feierboun.lu
Claims must be made within 30 days following delivery.
The buyer is responsible for the shipping costs of returning the goods.
If the product cannot be exchanged (for example, in the event of a stockout or discontinued production), a refund will be issued, excluding the initial shipping costs. Refunds will be processed using the original payment method unless otherwise agreed.
Last update 26.05.2026